INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q: How soon can I get your reply after sending an inquiry?

A: We will normally respond to you within 12 hours.

Q: Are you a manufacturer or a trading company?

A: We integrate independent production and sales. Both JunKon and Hongbang are our proprietary brands.

Q: Can you customize the machines?

A: Customization is totally available for you!

Q: How do you guarantee product quality?

A: We conduct inspections after every production procedure. For finished machines, we carry out full tests complying with international standards and your specific requirements. We will only arrange delivery after verifying every unit runs efficiently and stably.

Q: What are your trade terms and payment methods?

A: We will confirm trade terms such as FOB or CIF with you while quoting. T/T is our standard payment method.

Q: From which port will you ship the machines?

A: We are located very close to Shanghai Port, so shipping via Shanghai Port is our top recommended option.

Q: What if we have no experience in machine installation and commissioning?

A: We provide full technical support. Our engineers will guide you through video calls, or travel to your factory site to assist with complete installation and commissioning.

Q: How can I select the most suitable drawing machine?

A: Please tell us your technical requirements, including incoming wire diameter, finished wire diameter, production capacity and other parameters. Our professional team will offer you the optimal machine solution.

Q: How about the price of your wire drawing machines?

A: We cannot guarantee the lowest price in the industry, but we provide timely, end-to-end professional service. We promise to resolve all your demands efficiently at any time.